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Find answers to Frequently Asked Questions

I need to find two library resources on plagiarism. Where should I look?

2786 views   |   Last updated on Dec 17, 2021    required for class research help

To find articles, the best place to look depends on your program.
  • For most students, we suggest the multidisciplinary database Academic Search Premier.
  • For Nursing students, give CINAHL a shot. This database covers nursing and allied health literature.
In both cases, a basic search for plagiarism as a keyword should generate ample results. You could also try adding a second keyword (prevention, consequences, etc.) to narrow your results.
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Can I request books from the library be sent to me?

2161 views   |   Last updated on Dec 17, 2021    books requesting materials

Absolutely! We can send you anything in our circulating collection through our book request service. We cover outgoing shipping, but you are responsible for return costs. Loan length 45 days, with unlimited renewals. Check our Requesting Books guide for step-by-step instructions.
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When are librarians available to help me?

2123 views   |   Last updated on Dec 17, 2021    research help

Librarians are available 7 days a week via email when CGCS classes are in session. We are logged in to chat and available by phone from 9am-9:30pm EST, Monday through Thursday and until 4:0pm on Fridays. During the summer, librarians are unavailable in the evenings.  We are truly dedicated to answering all inquiries within 24 hours, so please shoot us a note if you need help!
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The database I want to use (EBSCO, ProQuest, JSTOR, etc.) is not working. What is going on?

2082 views   |   Last updated on Dec 17, 2021    troubleshooting databases

It's possible that there's a problem on the database provider's end. There are also a number of troubleshooting techniques you can try.

  • If refreshing the page doesn't solve the problem, try clearing your browser's cache, cookies, and history. Clearing your cache and cookies is a good way to "reset" your browser so that you try everything fresh again.
  • Make sure your browser is set to accept cookies.
  • Try using an alternate browser.
  • If using antivirus software, check to make sure it is not blocking cookies. 
  • Last resort...try another computer, preferably on another network.

If these techniques don't solve the problem, send us a screenshot or a description of the error message you're encountering, and we'll investigate further.

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How do I cite/create a citation for .... ? Can you help?

2038 views   |   Last updated on Dec 17, 2021    required for class research help

Check out our Citing Sources guide for information on how to create citations using APA, MLA, and Chicago styles. OWL at Purdue is another helpful resource. If you have a question about citing a specific item, just ask us!
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What if the library does not have the book I want? Can I request books from other libraries?

2036 views   |   Last updated on Dec 17, 2021    books requesting materials

Unfortunately, we cannot provide interlibrary loans of physical items like print books for distance students. Due to the short loan periods, there is not enough time to ship items to you and give you time to use them. Many public libraries have interlibrary loan services, and most academic libraries will let you use items in house. Check out the Requesting Books guide for more information.
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How do I set up Google Scholar search results to include links to articles available through the library?

1962 views   |   Last updated on Dec 17, 2021    searching

Easy! There are two ways to include library links in your Google Scholar search results:

  1. Start your search from the Google Scholar link in the library's list of databases.
  2. From go to the Settings. Choose Library links, search for Norwich and then choose Norwich University - Full-Text @ Norwich. Don't forget to hit Save! You only need to set this up once per browser.

Check our Google Scholar guide for more information.

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Why don't all of the research databases look the same?

1875 views   |   Last updated on Mar 25, 2014    searching databases

We contract with many different vendors to offer over 100 research databases, as well as the library catalog. Each vendor's interface has its own look and feel (some have more than one!). The good thing is, the research databases all work really similarly. So strategies that work in one are likely an option in another. 
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How do I find out of the library has a specific periodical (journal, magazine, newspaper)?

1865 views   |   Last updated on Mar 25, 2014    articles searching

There is a foolproof method! Use the Specific Article and Journal tab on the Search the Kreitzberg Library box and search by the name of the periodical. The search results will tell you what research databases, if any, we have the periodical through. 
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Can I checkout books at the University library near me since I go to Norwich?

1858 views   |   Last updated on Feb 21, 2014    books

The library does not have any established relationships with other institutions for borrowing privileges.  Our students are all over the world so it would be hard to narrow down! Some Universities have community membership cards or other unique borrowing caveats.  Let us know if we can help navigate rules or provide proof of enrollment. 
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Can I use the library on a mobile device (iPad, iPhone, Android phone, Kindle, etc.)?

1772 views   |   Last updated on Oct 23, 2014    databases

Absolutely! The library website is designed to automatically adapt to the size of your screen. Do keep in mind not all library research database vendors offer mobile interfaces that automatically redirect.
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I am not finding any results on my topic in the research databases. Am I doing something wrong?

1592 views   |   Last updated on Mar 25, 2014    research strategy searching research help

This is frequently caused by trying to search for too much. Library research databases do not understand the way we talk (natural language) like internet search engines do, so it is important to only search for the most essential terms related to your topic (keywords). This How do I start my research? guide explains why keywords are important and how to come up with them.

There might also be a more appropriate research database to try or it could be a hard topic! Do not hesitate to contact us for help with your research strategy. 
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How do I find Self Search Library Readings?

1570 views   |   Last updated on Mar 25, 2014    required for class

Though a lot of these readings are in JSTOR, not all of them are! The easiest way is to use the Specific Article or Journal tab on the Search the Kreitzberg Library box and search by the name of the periodical the article is in, not the name of the article itself. The search results will tell you what research databases we have the periodical through. The Finding Specific Articles guide walks you through the whole thing step-by-step.
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How do I find articles on my topic?

1557 views   |   Last updated on Mar 25, 2014    articles searching

The library subscribes to over 100 research databases containing articles and other materials. Enter keywords related to your topic into the Articles & More tab  of the Search the Kreitzberg Library box as a good starting point. From there, you will most likely want to explore the Research Databases tab. This is actually a really big question, so read about Finding Articles to get started and also consider going through our How do I start my research? guide.
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The PDF of the article I want to read will not open. Any suggestions?

1550 views   |   Last updated on Feb 21, 2014    articles troubleshooting

Yes! The most important thing is to make sure you have Adobe Reader installed. It is a also a good idea to check that you have the most recent version. If so and you still have trouble, right clicking on the PDF, choosing Save As, and saving it to your computer sometimes does the trick.

There could also be something weird going on with a browser setting. Contact us for help and make sure to let us know what database you are in, as well as what browser you are using.
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How do I request an article the library does not have online?

1531 views   |   Last updated on Feb 21, 2014    articles requesting materials

Login to our ILL system (ILLiad)  and fill out the New Request --> Article form to place your request. The first time you login you will need to confirm your contact information. Once we get the article, you will receive an email with a link to log back in to ILLiad and retrieve the PDF.
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Where are the Library Research Lessons I have to watch for my class?

1520 views   |   Last updated on Mar 25, 2014    required for class

Learn from Library Research Lessons here. Follow the links at the top to get to the correct Lesson for your course.
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Do articles requested on Interlibrary Loan need to be returned?

1438 views   |   Last updated on Feb 21, 2014    articles requesting materials

Nope. The article is yours to keep and use for your research. Do keep in mind articles are only stored on the ILLiad server for 60 days. Make sure to download the PDF right away so you don't forget. 
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How do I find books?

1420 views   |   Last updated on Dec 07, 2022    books searching ebooks

Enter your keywords or a specific book title into the Books & eBooks tab of the Search the Kreitzberg Library box.  The results will open in our library catalog where you can read item summaries and consult the More like this Subject links to fine similar items.


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Why isn't there full-text of everything when searching in the research databases?

1396 views   |   Last updated on Jun 11, 2015    articles searching databases

Be sure to use the Check for Full Text link (button includes a green circle) to look for access across all of our research databases.  Also keep in mind that roughly 90% of article requests through interlibrary loan are filled within 24 business hours.

The publishing landscape is vast and there is no way we could subscribe to everything. The library contracts with vendors to get research databases and those vendors work with publishers who provide varying levels of access to their content. We also individually subscribe to important journals. Learn more about where the library fits on our What are Databases!? guide
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