Skip to main content

Have a Question?

Find answers to Frequently Asked Questions

The database I want to use (EBSCO, ProQuest, JSTOR, etc.) is not working. What is going on?

2082 views   |   Last updated on Dec 17, 2021    troubleshooting databases


It's possible that there's a problem on the database provider's end. There are also a number of troubleshooting techniques you can try.

  • If refreshing the page doesn't solve the problem, try clearing your browser's cache, cookies, and history. Clearing your cache and cookies is a good way to "reset" your browser so that you try everything fresh again.
  • Make sure your browser is set to accept cookies.
  • Try using an alternate browser.
  • If using antivirus software, check to make sure it is not blocking cookies. 
  • Last resort...try another computer, preferably on another network.

If these techniques don't solve the problem, send us a screenshot or a description of the error message you're encountering, and we'll investigate further.