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Find answers to Frequently Asked Questions

I need to find two library resources on plagiarism. Where should I look?

1236 views 39 38    Last updated on Jan 07, 2019    research help required for class

To get to articles, which will most effectively address your assignment, the best place to look depends on your program. From the Kreitzberg Library for Online Students homepage, look for the Databases button to get to the Research Databases...... read more


How do I access the library?

964 views 41 35    Last updated on Feb 24, 2014    logins

The library is linked from the Virtual Campus, as well as in your courses. When you select a link within the library requiring you to sign in (subscription based databases), use your same credentials as for the Virtual Campus, your courses and...... read more


Can I request books from the library be sent to me?

843 views 31 40    Last updated on Mar 13, 2020    requesting materials books

Due to the COVID-19 pandemic, the Kreitzberg Library has temporarily suspended book delivery by mail to online students. While this measure is in place, students must be able to visit the library in person to borrow physical materials.... read more


The research database I want to use (EBSCO, ProQuest, JSTOR, etc.) is not working. What is going on?

808 views 39 38    Last updated on Mar 25, 2014    troubleshooting databases

Could be a variety of things related to the database or your computer. There are a number of troubleshooting tricks you can test/try.   Try reloading the page. If still no joy, see if other databases are working to determine if the one you want...... read more


How do I setup Google Scholar to search library stuff?

770 views 35 34    Last updated on Aug 03, 2015    searching

Easy peasy!  From www.google.com go to the Settings. Choose Library links, search for Norwich and then choose Norwich University - Full-Text @ Norwich. Don't forget to hit Save! You only need to set this up once per browser. Just be sure to start...... read more


How do I cite/create a citation for .... ? Can you help?

763 views 47 31    Last updated on Mar 25, 2014    research help required for class

We are glad to help with citation questions on specific items, but also encourage you to help yourself. Our Citing Sources guide points to great resources online and the OWL at Purdue is particularly excellent with assistance for MLA, APA and  Chicago.... read more


What if KL does not have the book I want? Can I request books from other libraries?

762 views 37 37    Last updated on Mar 25, 2014    requesting materials books

Unfortunately, no.  With the short loan periods on interlibrary loan books there is not enough time to ship items to you and give you time to use them. Many public libraries have interlibrary loan services and nearly all academic libraries will...... read more


Why don't all of the research databases look the same?

725 views 36 41    Last updated on Mar 25, 2014    searching databases

We contract with many different vendors to offer over 100 research databases, as well as the library catalog. Each vendor's interface has its own look and feel (some have more than one!). The good thing is, the research databases all work really...... read more


Can I checkout books at the University library near me since I go to Norwich?

715 views 43 30    Last updated on Feb 21, 2014    books

The library does not have any established relationships with other institutions for borrowing privileges.  Our students are all over the world so it would be hard to narrow down! Some Universities have community membership cards or other unique...... read more


When are librarians available to help me?

715 views 40 36    Last updated on Feb 21, 2014    research help

Librarians are available 7 days a week via email when CGCS classes are in session. We are logged in to chat and available by phone from 9am-9:30pm EST, Monday through Thursday and until 4:30pm on Fridays. During the summer, librarians are...... read more


How do I find out of the library has a specific periodical (journal, magazine, newspaper)?

688 views 31 34    Last updated on Mar 25, 2014    searching articles

There is a foolproof method! Use the Specific Article and Journal tab on the Search the Kreitzberg Library box and search by the name of the periodical. The search results will tell you what research databases, if any, we have the periodical through. ... read more


Can I use the library on a mobile device (iPad, iPhone, Android phone, Kindle, etc.)?

622 views 35 39    Last updated on Oct 23, 2014    databases

Absolutely! The library website is designed to automatically adapt to the size of your screen. Do keep in mind not all library research database vendors offer mobile interfaces that automatically redirect.... read more


I am not finding any results on my topic in the research databases. Am I doing something wrong?

308 views 22 21    Last updated on Mar 25, 2014    research strategy searching research help

This is frequently caused by trying to search for too much. Library research databases do not understand the way we talk (natural language) like internet search engines do, so it is important to only search for the most essential terms related to...... read more


How do I find articles on my topic?

300 views 22 13    Last updated on Mar 25, 2014    searching articles

The library subscribes to over 100 research databases containing articles and other materials. Enter keywords related to your topic into the Articles & More tab  of the Search the Kreitzberg Library box as a good starting point. From there, you...... read more


How do I find Self Search Library Readings?

290 views 18 20    Last updated on Mar 25, 2014    required for class

Though a lot of these readings are in JSTOR, not all of them are! The easiest way is to use the Specific Article or Journal tab on the Search the Kreitzberg Library box and search by the name of the periodical the article is in, not the name of...... read more


How do I find books?

275 views 22 13    Last updated on Mar 25, 2014    searching books ebooks

Enter your keywords or a specific book title into the Books & eBooks tab of the Search the Kreitzberg Library box.  The results will open in our library catalog where you can read item summaries and consult the More like this Subject links to...... read more


How do I request an article the library does not have online?

272 views 16 18    Last updated on Feb 21, 2014    requesting materials articles

Login to our ILL system (ILLiad)  and fill out the New Request --> Article form to place your request. The first time you login you will need to confirm your contact information. Once we get the article, you will receive an email with a link to...... read more


Do articles requested on Interlibrary Loan need to be returned?

272 views 16 23    Last updated on Feb 21, 2014    requesting materials articles

Nope. The article is yours to keep and use for your research. Do keep in mind articles are only stored on the ILLiad server for 60 days. Make sure to download the PDF right away so you don't forget. ... read more


The PDF of the article I want to read will not open. Any suggestions?

272 views 20 12    Last updated on Feb 21, 2014    articles troubleshooting

Yes! The most important thing is to make sure you have Adobe Reader installed. It is a also a good idea to check that you have the most recent version. If so and you still have trouble, right clicking on the PDF, choosing Save As, and saving it...... read more


Why isn't there full-text of everything when searching in the research databases?

258 views 19 19    Last updated on Jun 11, 2015    searching articles databases

Be sure to use the Check for Full Text link (button includes a green circle) to look for access across all of our research databases.  Also keep in mind that roughly 90% of article requests through interlibrary loan are filled within 24 business...... read more


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